E-visa and travel document help.

Deposits and Refunds
Our service fee. If we have not started work, your service fee is refunded in full. If work has begun, we refund the balance after deducting the fee for work already performed, and we will show you what that covers. Refunds are issued by the same method you paid, within 14 days.

Government and third-party fees are separate. Fees paid to a government agency, a consulate, a biller or a payment provider are not ours and cannot be refunded by us once they have been submitted. This includes NYS DMV fees, U.S. Department of State passport fees, consular fees, e-visa fees, and bill payments once remitted. If an application is delayed, refused or returned, the government fee stays with that government. We will tell you the exact amount of any such fee before you pay it.

Appointment deposits. A $30 deposit applies only to early, after-hours and Sunday appointments, and only for DMV, document and administrative, travel and e-visa, and business services. It is credited in full toward your service. Cancel or reschedule at least 48 hours ahead and the deposit is refunded within 14 days, or moved to another early, after-hours or Sunday appointment. With less than 48 hours' notice, it may be moved once within 30 days but is not refunded; a no-show is not refunded. No deposit is taken for passport services, or for regular business-hours appointments.

To request a refund, speak to us at the office or email Hello@teteemagroup.com. A written copy of this policy is available on request.